Here are the most commonly asked questions about the International Feltmakers Association.

My contact details are incorrect, what should I do?

You can change your email, postal address, and region yourself in “My Account” – top right hand of screen when logged into the website.

When does my membership expire?

Your expiry date can be found in ‘My Account’ when logged into the website.  You will receive an email reminder to renew 6 weeks, and 10 days, before your membership expires.

Will I lose any days membership if I renew before my expiry?

You will not “lose” any days by renewing early. Your subscription payment is logged as received when it arrives, but the subscription will carry on seamlessly from your original expiry date.

What happens if I'm late renewing my membership?

You may miss receiving issues of Felt Matters.  If you are a UK member there will be a gap in your insurance cover.

I've been on holiday. May I backdate my membership?

I'm afraid not. All membership dates are strictly enforced.  If you are a UK member this will affect the insurance cover that is linked with your membership.

I have paid my membership subscription so where is my journal?

Felt Matters is published four times a year - in March, June, September and December.
You must be on the membership list on the 19th of February, May, August or November to receive the journal the following month. This is to allow enough time for the distribution company to package and mail your copy.

The latest copy of Felt Matters hasn't arrived, what should I do?
Why is my name not on the insurance certificate?
What should I do if the date of my event falls outside the current insurance certificate?

The IFA purchase the insurance cover which begins on 1st of June annually. The new certificate will be posted on the website at the appropriate time.  You can also request a personalised insurance cover that covers you until your membership expires.  Contact if you require one.

Why have I not heard back since I asked for a new password?

Our automated response may have been diverted into your spam folder so best to check that first of all.

It might be that you are now using a different email address from the one we have on file for you. So check your membership contact details to make sure we have the most up to date email for you. If not then amend those details and re-apply for a new password.  See FAQ 1