FAQ

You can change your email, postal address, and region yourself in “My Membership” – top right hand of screen when logged into the website.

Your expiry date can be found in ‘My Membership’ when logged into the website.  You will receive an email reminder to renew 6 weeks, and 10 days, before your membership expires.

You will not “lose” any days by renewing early. Your subscription payment is logged as received when it arrives, but the subscription will carry on seamlessly from your original expiry date.

You may miss receiving issues of Felt Matters. If you are a UK member there will be a gap in your insurance cover.

I’m afraid not. All membership dates are strictly enforced. If you are a UK member this will affect the insurance cover that is linked with your membership.

Felt Matters is published four times a year – in March, June, September and December.
You must be on the membership list on the 5th of February, May, August or November to receive the journal the following month. This is to allow enough time for the distribution company to package and mail your copy.

If you require a personalised insurance certificate please email:

The IFA purchase the insurance cover which begins on 1st of June annually. The new certificate will be posted on the website at the appropriate time. You can also request a personalised insurance cover that covers you until your membership expires. Contact if you require one.

Our automated response may have been diverted into your spam folder so best to check that first of all.

It might be that you are now using a different email address from the one we have on file for you. So check your membership contact details to make sure we have the most up to date email for you. If not then amend those details and re-apply for a new password. See FAQ about contact details.